Legal
Abuse and Copyright
If you see abuse coming from a Sunshine server address, or think someone used Sunshine to infringe your copyright, tell us. We take every report seriously and answer within 24 hours on working days.
1. Report abuse
E-mail support@sunshinevpn.co with "Abuse" in the subject and:
- the IP address it came from and the exact time, with time zone;
- what happened (for example the logs from your own system);
- how we can reach you.
Because we keep no record of which customer used an address at a given time, we cannot tell you who it was, and we cannot always find them. What we can do: block the behaviour at our servers (outgoing mail is already blocked), act on accounts that match the report under our Acceptable Use Policy, and change the address if it keeps being targeted.
2. Copyright notices (DMCA)
Sunshine is a network service that passes traffic through and stores none of it ("transitory digital network communications", 17 U.S.C. § 512(a)). We do not host the content, so we cannot take it down. If you believe your copyright is being infringed through a Sunshine address, send a notice to our designated agent and we act on it under our repeat-infringer policy:
- Designated agent: Logan Meyer, sole proprietor doing business as Sunshine VPN, 930 North Ogden St., Denver, CO 80218, USA · support@sunshinevpn.co
- U.S. Copyright Office registration: registration in progress — send notices to the abuse address above
Include what you believe is infringed, the IP address and exact time, your contact details, a statement that you believe in good faith the use is not authorised, a statement under penalty of perjury that your notice is accurate and that you are the owner or authorised to act for them, and your signature. Accounts that repeatedly infringe are closed.
3. Law enforcement
Authorities with valid legal process can write to the same address. Our Privacy Policy lists the little we hold; we can't produce records we don't keep.