Legal
Refund Policy
We want Sunshine to be worth what you pay. If it is not, ask us and we will put it right quickly — you should never need to dispute a charge with your bank to get your money back.
1. How to ask
E-mail support@sunshinevpn.co from your account address with the date and amount of the charge. Charges appear on your statement as SUNSHINEVPN.CO. We reply within 48 hours.
2. What we refund
- Your first payment and any renewal: in full, if you ask within 14 days of the charge — monthly or yearly.
- A yearly plan cancelled later: after 14 days, cancelling stops the next renewal and you keep the service until the end of the year you paid for.
- Per-GB charges: billed only for data that went through your devices, and never more than your ceiling. If a per-GB charge looks wrong to you, ask within 14 days and we check it with you; if we cannot show it was right, we refund it.
- Charges you did not make: tell us right away. We refund unauthorised charges in full and pause the account's devices while we look into it.
- Our mistakes: double charges, a charge after a confirmed cancellation, or an outage that stopped you using what you paid for — refunded in full, whenever you notice.
A refund is always money back to you, never store credit.
3. How refunds are paid
Refunds go back to the original payment method. They usually appear within 5–10 business days, depending on your bank.
Stripe (shown at checkout as Link) is the merchant of record for Sunshine payments. Stripe may also refund a payment within 60 days of purchase, for example to settle a problem before it becomes a dispute, and any cooling-off or withdrawal right that the law where you live gives you applies in addition to this policy.
4. Disputes
Please contact us before disputing a charge with your bank; we can almost always fix it faster. If a charge is already disputed, the bank's process decides the outcome and we answer through it rather than issuing a separate refund.
5. Contact
Logan Meyer, sole proprietor doing business as Sunshine VPN, 930 North Ogden St., Denver, CO 80218, USA · support@sunshinevpn.co · Contact and Support